Sales and refunds | Beyond Vision

01. Prices & VAT

All prices are in Danish kroner (DKK) and exclude 25% VAT, unless expressly stated otherwise beside the price.
The prices on the pricing page are indicative. The final price depends on the setup — how many screens, how many participants, how much has to be pulled from your existing systems.
When we trade with a business customer in another EU country holding a valid VAT number, we invoice without Danish VAT under the reverse charge rules.
Shipping, travel costs and on-site installation are not included in the module prices unless stated in the quote.
We reserve the right to correct typing errors, sold-out items and price increases from our suppliers. If a price is obviously wrong, we contact you rather than simply sending an invoice.

02. How an agreement is formed

The pricing page and the rest of beyondvision.dk are an invitation to treat, not a binding offer. An agreement is only formed once one of the following has happened:

We have sent a written order confirmation for your order, or
you have accepted a written quote from us, or
the licence has been activated and you have started using the system.

A written quote stands for 30 days from the date it was sent, unless it says otherwise.

Agreements about OSIS are entered into B2B — with clubs, institutions, schools or companies. If you buy as a private individual, consumer rules apply, and sections 05 and 07 are the ones to read.

03. Payment & invoicing

Payment terms: net 14 days from the invoice date, unless agreed otherwise in writing.
Invoice: sent electronically as a PDF by email. Public and self-governing institutions can receive invoices via EAN/e-invoicing by arrangement.
Payment: bank transfer to the account number on the invoice, or through the payment link the invoice refers to. We never ask for your card details by email or over the phone.
Payment in advance: for larger hardware deliveries and first-time purchases we may ask for full or partial payment in advance. If so, it will be stated in the quote.
Ongoing licences are invoiced in advance of the period.

If payment is not made

A reminder fee of DKK 100 per reminder, plus default interest under the Danish Interest Act.
Business customers may additionally be charged the compensation amount under section 9a of the Danish Interest Act.
If 14 days have passed since the due date and at least one reminder has been sent, access to the system may be suspended. We give written notice at least 7 days beforehand. Data is not deleted on suspension — it is merely inaccessible until the matter is put right. See Legal, section 06.

04. Delivery

Software and licences

Access is set up once the agreement is in place — typically within 5 working days, and faster if there is a date pressing. For online card payment for a licence, the amount is charged when the licence is activated.

Hardware

Standard items in stock normally ship within 5 working days. Custom-made and 3D-printed parts take longer — we give you a date at the time of ordering.
For online card payment for physical products, the amount is charged only when the goods leave our premises.
Shipping is charged at the carrier's rates and appears in the quote.
Risk in the goods passes to you on delivery. If the packaging is visibly damaged, note it with the carrier and take a photo before unpacking.
If a delivery date is critical — because there is a competition on Saturday — say so when ordering, and we will plan around it.

On-site installation

If we come out and install, the time is agreed in advance. The customer provides access, power and network, per Legal, section 07. If an agreed visit is cancelled at less than 5 working days' notice, we may invoice the time set aside and any travel costs.

05. Right of withdrawal

Business customers

If you buy as a club, institution or company, the 14-day right of withdrawal under the Danish Consumer Contracts Act does not apply. Software licences therefore cannot be withdrawn. That said, we are always open to a conversation if something has gone badly wrong — write to us.

Consumers

If you buy as a private individual at a distance, you have a 14-day right of withdrawal, counted from the day you receive the goods. You must notify us before the deadline expires — an email to kontakt@beyondvision.dk is enough, but it must be unambiguous. You then have 14 days to send the goods back.

What cannot be withdrawn

Custom-made goods. Products made to your specifications or clearly personalised — including uniquely dimensioned 3D prints fitted to your own hardware — are exempt from the right of withdrawal, because production is started specifically for you.

Digital content already delivered. If you have expressly asked for access to the software before the withdrawal period expired, and acknowledged that the right of withdrawal thereby lapses, the purchase cannot be withdrawn afterwards.

Sealed goods where the seal has been broken, where this is for health or hygiene reasons.

06. Returning hardware

We offer a 14-day return right on standard physical products, provided the item is returned unused and in its original, unopened packaging.
Write to us first and get a return address. Parcels we are not expecting may be refused.
Put a note in the parcel: order number, name and what should happen — an exchange or a refund.
You pay the return shipping, unless the item is defective or we sent the wrong thing. Then we pay.
Do not send the parcel cash on delivery. It will not be collected.
You are liable for any reduction in the item's value if it has been handled more than was necessary to establish how it works.
Money is refunded no later than 14 days after we receive your notice of withdrawal — though we may withhold the amount until the goods have come back, or you have documented that they have been sent. We refund to the same payment method you used.

We always wipe the content of devices we receive back. Take a copy of anything you want to keep before you send.

07. Complaints & defects

Consumers have a 2-year right to complain under the Danish Sale of Goods Act. If there is a defect you did not cause yourself, we remedy it by repair or replacement — and if neither works, you get your money back. We cover reasonable shipping costs for a justified complaint.
Business customers get a 12-month warranty from the delivery date against manufacturing and material defects. Defects must be notified in writing without undue delay and no later than 14 days after they were, or should have been, discovered.
Complaints go to kontakt@beyondvision.dk with the serial number, the purchase date and a description of the fault — a photo or a short video is welcome. We reply within 3 working days with an RMA number and return instructions.

What the warranty does not cover — lightning strikes, water, vandalism, incorrect mounting, work carried out by others, ordinary wear — is set out in Legal, section 07.

08. OSIS licences & cancellation

Licences are normally sold as a one-off amount per event. For customers with several events across a year we offer season-based licences by arrangement.

If the event is cancelled

If the licensee — an organiser, school or club — cancels their event, we do not refund the licence fee. The work of setting up, adapting and preparing has been done by then.
In return, we are happy to move the licence to a new date within 12 months at no extra charge, if you tell us before the event was due to take place. That is usually the best outcome for everyone.
If we cancel — if we cannot deliver — you naturally get your money back.

Your own participants

Handling communication and any refunds to your own participants and end users is entirely the organiser's own responsibility. Beyond Vision is not a party to the relationship between you and your participants and cannot be held liable for their refund claims.

09. Subscription & renewal

Season and subscription licences run for 12 months and renew automatically for 12 months at a time.
Termination must be given in writing no later than 30 days before the period expires. An email is enough.
We remind you of the coming renewal in good time before the deadline — you should not be surprised by an invoice.
If you terminate mid-period, the remaining part is not refunded, but you keep access for the rest of the period.
Price adjustments may be made once a year with effect from a new period, on at least 60 days' notice. If the increase exceeds the change in the Danish net price index, you may terminate as of the effective date at no charge.

What happens to your data when the agreement ends — handover within 30 days and deletion thereafter — is set out in Legal, section 05.

10. Payment Suite & the kiosk

Payments in OSIS Payment Suite are carried out by our third-party integration SumUp. A fixed transaction fee of 0.89% per transaction applies, covering payment acquiring and infrastructure.

The money goes directly from the payment provider to your own account. It does not pass through Beyond Vision.
The seller towards the buyer is you — the club or the organiser. Refunding a mistaken purchase at the kiosk is something you do yourself, in the till system or at the payment provider.
If a buyer raises a dispute with their card issuer (a chargeback), the matter is between the buyer, the card issuer and you. We are not a party and are not liable for the amount, but we help produce the transaction documentation.
Beyond Vision is not liable for transaction errors, declined payments, payout delays or downtime at SumUp or other financial partners.
Transaction data is accounting material and can be exported to your own bookkeeping. See Legal, section 08.

11. Sailing Log in the App Store & Google Play

The app is distributed through the Apple App Store and Google Play. All purchases, subscriptions and in-app transactions are handled and invoiced directly by Apple and Google respectively.

It is therefore the platform's sales and refund terms that apply — not ours.
Refunds must be requested directly from Apple through your Apple ID account, or from Google through Google Play. We cannot refund an amount we never received.
Subscriptions renew automatically until cancelled. Cancellation is done in the subscription settings of your Apple or Google account, at least 24 hours before the period expires.
If you cancel, you keep access for the rest of the paid period.
Any free trial period rolls into a paid subscription if it is not cancelled before it expires.
Deleting your account in the app does not stop a subscription. That has to be cancelled with the platform.

Club licences for Sailing Log bought directly from us, by contrast, follow the rules in sections 08 and 09 of this page.

12. Complaints & contact

If something is wrong with a delivery, an invoice or an item, write or call. Most of it is sorted the same day.

Beyond Vision
kontakt@beyondvision.dk · +45 93 87 02 76
Weekdays 9–17

If we cannot agree

If you are a consumer, you can complain to Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark — naevneneshus.dk. If you bought online, you can also use the European Commission's complaints portal at ec.europa.eu/consumers/odr. Please give our email: kontakt@beyondvision.dk.

For business customers, Danish law applies with venue at the district court in Næstved, per Legal, section 14.

Version 2.0 — 10 September 2026. Expanded from 6 to 12 sections: prices and VAT, how an agreement is formed, payment terms and reminders, delivery and installation, right of withdrawal for consumers, the returns process, complaints, moving cancelled licences, subscription and renewal, plus how to complain.

Version 1.0 — July 2026. First edition.

Where a separate written agreement has been entered into with Beyond Vision, it takes precedence over this page. See also Legal, Terms of use and the privacy policy.

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